RETURNS, EXCHANGES, AND CANCELLATIONS
At VAG Maniacs, customer satisfaction is the end goal of all our efforts (making your face flatter using accelerative force is where it all starts), and our return policies are engineered to meet or exceed industry standards while being friendly and fair to all involved.
- Initiating a Return, Exchange, or Cancellation:
All returns, exchanges, or cancellations must be logged by contact us at [email protected].
- Store Credit:
We welcome returns for 100% store credit value on all eligible product up to 60-days from the date of delivery. We know needs can change and are happy to accommodate customers to exchange purchased product for what they really need. All product must be returned in factory new packaged condition (special orders, custom products, subcomponents, and products that drop ship from 3rd party vendors are not eligible for return).
Our goal is to build long-term relationships with customers. Returns of product for 100% refund are available on all eligible product up to 30-days from the date of delivery. All product must be returned in factory new packaged condition (special orders, custom products, subcomponents, and products that drop ship from 3rd party vendors are not eligible for return).
So long it has not shipped, an eligible order can be cancelled. We do our best to get product shipped to customers as quickly as possible, but in certain cases we serve very small markets with rare and difficult to source parts. While delays are inevitable, it is never our goal to inconvenience you beyond what you feel is reasonable. All unshipped VAG Maniacs orders can be cancelled so long they are not special order, custom, or drop ship orders.
Electronics: Due to the sensitive nature of electronic items, they do not qualify for any of the above return conditions. Electronics include any ECU, control units, chip tuning, ignition coils, sensors, electronic components or devices, wiring, circuit boards, etc. If you are not clear on what is eligible feel free to contact us (link to customer service email form) and we will always do our best to meet your needs.
- Return Shipping:
Returns for refund or store credit do not include the cost of shipping to the customer, and the customer is responsible to pay for return shipping back to VAG Maniacs.
- Please Note:
Refunds are subject to approval. Once approved, they will be made via a method of our choice (credit card refund, check, cash, etc) and will be made by the VAG Maniacs Accounting Department within 14 calendar days of approval. Store credit requests, once approved, will be issued within 7 calendar days.
We always aim to be fair in the way we serve customers. Feel free to contact us if you need any clarification on any of our return policies.